Frequently Asked Questions

Table of Content


    Payment & Invoices


    Which payment options do you offer?

    We offer various payment options: American Express, Apple Pay, Google Pay, Maestro, Visa, Mastercard


    How do I view and download my previous invoices?

    After your order is completed and confirmed you will receive an email with your invoice.


    Why is on your invoice a Hungarian or German VAT number when PATCHBOX is located in Austria?

    The PATCHBOX GmbH Headquarter is in Vienna, Austria. But we do ship out from different warehouses (Austria, Hungary or Germany). Depending on from which warehouse we send out your order, the correct VAT number is taken for the invoicing process.




    How long is the PATCHBOX warranty?

    We warrant that all of our products are free from manufacturing defects. The warranty period for PATCHBOX is five years from the date of initial purchase. Setup.exe is covered by a lifetime manufacturer warranty.


    What does the PATCHBOX warranty cover?

    The PATCHBOX warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, the defective part will be replaced free of charge.


    Does the PATCHBOX warranty apply to all products?

    The PATCHBOX warranty applies to our cabling systems and Setup.exe, whether purchased via PATCHBOX directly or from our reseller. Please note that proof of purchase is required when submitting a warranty claim.


    I have purchased a PATCHBOX product from one of your distributors or resellers. How can I claim the warranty?

    If your PATCHBOX product is found to be defective within the warranty period, it may be eligible for replacement. For our warranty policy, please see Terms & Conditions and contact us at support@patchbox.com.


    Delivery & Shipping


    How long is the processing time for the products?

    The processing time for the PATCHBOX is 3 to 8 business days.
    The processing time for the Setup.exe and the /dev/mount is 1 to 2 business days.


    How long does it usually take for a product to arrive?

    After the order has been processed, we will hand over your shipment to our logistics partner. Depending on the shipping destination and order volume it takes 1-5 business days for your order to arrive within the EU/EEA + UK. Orders to Canada take 6-10 business, orders to Australia take 7-10 business days as they will be shipped overseas. You can track the shipment with the tracking number that will be provided right after the order has left our warehouse.


    Which countries do you deliver to?

    We currently ship our products to Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom (please provide your EORI number before the purchase!), as well as the United States of America, Canada and Australia.

    Please contact sales@patchbox.com if your country is not on the list.


    How much does shipping within the EU/EEA, to UK or Canada cost?

    For the EU, EEA, the UK and for Canada we offer free shipping. Enjoy!


    How much does shipping to Australia cost?

    Shipping costs are calculated based on the order amount.

    Order amount

    Shipping costs

    less than/equal to 0.00 EUR

    0.00 EUR

    less than/equal to 250.00 EUR

    9.90 EUR

    less than/equal to 750.00 EUR

    19.90 EUR

    less than/equal to 1500.00 EUR

    39.90 EUR

    less than/equal to 3000.00 EUR

    59.90 EUR

    less than/equal to 5000.00 EUR

    99.90 EUR

    less than/equal to 15000.00 EUR

    159.90 EUR

    more than 15000.00 EUR

    239.90 EUR


    Important note for customers from the UK

    If you're located in the UK and interested in buying our products from our webshop, that's fantastic! To expedite the customs process and ensure a swift delivery of your order, we kindly request that you provide us with your EORI number before your purchase. In case you also require our EORI number, it is ATEOS1000069146. It's important to note that there might be applicable import fees. For any additional inquiries concerning this matter, please don't hesitate to reach out to us at shipping@patchbox.com.



    What shipping carriers do you use?

    Depending on the order volume, we will either use express shipping service or standard shipping service. For express shipping we use service providers like DHL Express, UPS or FedEx. For standard shipping we partner up with companies like DB Schenker or Dachser.


    What are the shipping policies?

    You can find our Shipping Policy here.


    Can I change my delivery address?

    You can still change the delivery address during the processing time. To do so, please send an email to shipping@patchbox.com. Our logistics team will have a look into it and try to change the shipping address. Please consider the fact that it is not possible to change the delivery address after the goods are handed over to the logistics provider. And don’t forget to update your address in your profile for upcoming orders.


    How can I track my order?

    After your order has left the warehouse, you will receive an email with a link and tracking number. Please follow this link and use the tracking number to track your order.


    There is a problem with the delivered goods.

    We are here to help you! Please contact us at support@patchbox.com.

    Fast & Secure Shipping

    With UPS, Fedex or DHL

    Secure Payments

    Invoice, Visa, Mastercard & more

    Top-notch Client Support
    Top-notch Client Support

    Chat with us or give us a call

    5-Year Warranty
    5-Year Warranty

    This also applies to the cables