Frequently Asked Questions
Payment Methods
If you choose to pay by invoice, payment for your order will be due within 14 days after ordering. Here you can find our bank details for SEPA transfers:
Payee: PATCHBOX GmbH
IBAN: AT21 2011 1826 5096 7005
BIC: GIBAATWWXXX
Reference: Please add your order number (ur1337-XXXX) here.
We accept Visa, Mastercard, Maestro and American Express credit cards.
Your credit card will not be charged until your order is dispatched.
After a cancellation, we will immediately refund you in case an amount has been charged.
Your credit card information is SSL encrypted, allowing you to buy at PATCHBOX securely.
With PayPal you can conveniently complete transactions, enjoy buyer protection, and link multiple payment sources.
When selecting PayPal as your payment option, the ordering process will seamlessly redirect you to PayPal. Whether you're an existing customer, or new to PayPal, you can either log in with your account details or proceed as a guest, and effortlessly complete your payment.
We also accept Google Pay. Google Pay is easily set up, if your bank allows transactions via Google Pay.
Your full card details are never stored on your device or shared with merchants when you use Google Pay. Merchants are only provided with your Virtual Account Number.
Klarna allows direct payments along with post-purchase payments. Simply choose “Pay Later” or “Pay Now” at checkout.
Klarna offers flexibility, timely verification, and buyer protection, ensuring a seamless shopping experience.
Depending on your region we offer various other payment methods. Here is a full list of all other payment methods available:
- iDEAL
- eps
- Union Pay
- Bancontact
Warranty
We warrant that all of our products are free from manufacturing defects. The warranty period for the patchbox.one is ten years from the date of initial purchase. The Setup.exe is covered by a lifetime manufacturer warranty.
The warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, the defective part will be replaced free of charge
The warranty applies to our cabling systems and Setup.exe, whether purchased via PATCHBOX directly or from our reseller. Please note that proof of purchase is required when submitting a warranty claim.
If your PATCHBOX product is found to be defective within the warranty period, it may be eligible for replacement. For our warranty policy, please see Terms & Conditions and contact us at support@patchbox.com.
Shipping & Delivery
Delivery times depend on the region and the order quantity. The following information refers to regular orders. For bulk orders (for example, orders that require delivery on pallets) it may take a few days longer. Here is an overview:
Orders from the EU
patchbox.one Systems and Cassettes: Delivery will arrive 3 to 15 days after you place your order.
All other products: Delivery will arrive 2 to 8 days after you place your order.
Orders from the UK
patchbox.one Systems and Cassettes: Delivery will arrive 7 to 15 days after placing the order.
All other products: Delivery will arrive 5 to 10 days after placing the order.
IMPORTANT NOTE FOR ORDERS TO THE UK
Shipping costs for European and non European countries will be calculated and shown at checkout, before completing your order. Please keep in mind that deliveries to non-EU countries might imply customs duties and import taxes. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.
Orders to Australia
patchbox.one Systems and Cassettes: Delivery will arrive 15 to 25 days after placing the order.
All other products: Delivery will arrive 5 to 10 days after placing the order.
We currently ship our products to the following Countries: Australia, Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Please contact sales@patchbox.com if your country is not on the list.
Shipping costs are calculated based on the total price in the shopping cart.
Depending on the region, different shipping costs may apply. These are divided into three regions: EU (excluding the Åland Islands), United Kingdom; and other European countries outside of the EU (Norway & Iceland) as well as Australia.
Here you will find a list of the shipping costs in the respective regions:
Shipping Costs: European Union
Price: 1-170€
Shipping costs: 10,90€
Price: 170,01€ - 500€
Shipping costs: 24,90€
Price: 500,01€ - 1000€
Shipping costs: 39,90€
Price: 1000,01€ - 5000€
Shipping costs: 49,90€
Price: +5000,01€
Shipping costs: 59,90€
Shipping Costs: United Kingdom
Price: 1-150£
Shipping costs: 12,90£
Price: 150,01£ - 500£
Shipping costs: 29,90£
Price: 500,01£ - 1000£
Shipping costs: 39,90£
Price: 1000,01£ - 5000£
Shipping costs: 49,90£
Price: +5000,01£
Shipping costs: 59,90£
Shipping Costs: Other EEA Countries
Price: 1-170€
Shipping costs: 15,90€
Price: 170,01€ - 500€
Shipping costs: 36,90€
Price: 500,01€ - 1000€
Shipping costs: 48,90€
Price: 1000,01€ - 5000€
Shipping costs: 59,90€
Price: +5000,01€
Shipping costs: 72,90€
Shipping Costs: Australia
Price: 1-300 AUD
Shipping costs: 49,90 AUD
Price: 300,01 - 1.000 AUD
Shipping costs: 59,90 AUD
Price: 1.000,01 - 2.000 AUD
Shipping costs: 79,90 AUD
Price: 2.000,01€ - 5.000 AUD
Shipping costs: 99,90 AUD
Price: +5.000,01 AUD
Shipping costs: 149,90 AUD
Important note for customers from the UK
If you're located in the UK and interested in buying our products from our webshop, that's fantastic! To expedite the customs process and ensure a swift delivery of your order, we kindly request that you provide us with your EORI number before your purchase. In case you also require our EORI number, it is ATEOS1000069146. It's important to note that there might be applicable import fees. For any additional inquiries concerning this matter, please don't hesitate to reach out to us at shipping@patchbox.com.
Depending on the order volume, we will either use express shipping service or standard shipping service.
For express shipping we use service providers like DHL Express, UPS or FedEx.
For standard shipping we partner up with companies like DB Schenker or Dachser.
You can find our Shipping Policy here.
You can still change the delivery address during the processing time. To do so, please send an email to shipping@patchbox.com. Our logistics team will have a look into it and try to change the shipping address. Please consider the fact that it is not possible to change the delivery address after the goods are handed over to the logistics provider. And don’t forget to update your address in your profile for upcoming orders.
After your order has left the warehouse, you will receive an email with a link and tracking number. Please follow this link and use the tracking number to track your order.
We are here to help you! Please contact us at support@patchbox.com.