Payment & Invoices

Which payment options do you offer?

We offer various payment options: American Express, Apple Pay, Google Pay, Maestro, Visa, Mastercard

How do I view and download my previous invoices?

After your order is completed and confirmed you will receive an email with your invoice.

Why is on your invoice a Hungarian or German VAT number when PATCHBOX is located in Austria?

The PATCHBOX GmbH Headquarter is in Vienna, Austria. But we do ship out from different warehouses (Austria, Hungary or Germany). Depending on from which warehouse we send out your order, the correct VAT number is taken for the invoicing process.

Warranty

How long is the PATCHBOX warranty?

We warrant that all of our products are free from manufacturing defects. The warranty period for PATCHBOX is five years from the date of initial purchase. Setup.exe is covered by a lifetime manufacturer warranty.

What does the PATCHBOX warranty cover?

The PATCHBOX warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, the defective part will be replaced free of charge.

Does the PATCHBOX warranty apply to all products?

The PATCHBOX warranty applies to our cabling systems and Setup.exe, whether purchased via PATCHBOX directly or from our reseller. Please note that proof of purchase is required when submitting a warranty claim.

I have purchased a PATCHBOX product from one of your distributors or resellers. How can I claim the warranty?

Delivery & Shipping

How long is the processing time for the products?

The processing time for the PATCHBOX is 3 to 8 business days.
The processing time for the Setup.exe and the /dev/mount is 1 to 2 business days.

How long does it usually take for a product to arrive?

After the order has been processed, we will hand over your shipment to our logistics partner. Depending on the shipping destination and order volume it takes 1-5 business days for your order to arrive within the EU/EEA + UK. Orders to Canada take 6-10 business, orders to Australia take 7-10 business days as they will be shipped overseas. You can track the shipment with the tracking number that will be provided right after the order has left our warehouse.

Which countries do you deliver to?

We currently ship our products to Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom (please provide your EORI number before the purchase!), as well as the United States of America, Canada and Australia.

How much does shipping within the EU/EEA, to UK or Canada cost?

For the EU, EEA, the UK and for Canada we offer free shipping. Enjoy!

How much does shipping to Australia cost?

Shipping costs are calculated based on the order amount.

Depending on the order volume, we will either use express shipping service or standard shipping service. For express shipping we use service providers like DHL Express, UPS or FedEx. For standard shipping we partner up with companies like DB Schenker or Dachser.

What are the shipping policies?

Can I change my delivery address?

How can I track my order?

After your order has left the warehouse, you will receive an email with a link and tracking number. Please follow this link and use the tracking number to track your order.

There is a problem with the delivered goods.