Payment & Invoices

Which payment options do you offer?

We offer various payment options: American Express, Google Pay, Maestro, Visa, Mastercard

How do I view and download my previous invoices?

After your order is completed and confirmed you will receive an email with your invoice.

Why is on your invoice a Hungarian or German VAT number when PATCHBOX is located in Austria?

The PATCHBOX GmbH Headquarter is in Vienna, Austria. But we do ship out from different warehouses (Austria, Hungary or Germany). Depending on from which warehouse we send out your order, the correct VAT number is taken for the invoicing process.

Warranty

How long is the warranty?

We warrant that all of our products are free from manufacturing defects. The warranty period for the patchbox.one is ten years from the date of initial purchase. The Setup.exe is covered by a lifetime manufacturer warranty.

What does the warranty cover?

The warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, the defective part will be replaced free of charge.

Does the warranty apply to all products?

The warranty applies to our cabling systems and Setup.exe, whether purchased via PATCHBOX directly or from our reseller. Please note that proof of purchase is required when submitting a warranty claim.

I have purchased a PATCHBOX product from one of your distributors or resellers. How can I claim the warranty?

Delivery & Shipping

Orders to the UK

IMPORTANT NOTE FOR ORDERS TO THE UK

Shipping costs for European and non-European countries will be calculated and shown at checkout, before completing your order. Please keep in mind that deliveries to non-EU countries might imply customs duties and import taxes. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.

Orders to Australia

IMPORTANT NOTE FOR ORDERS TO AUSTRALIA

Which countries do you deliver to?

We currently ship our products to Australia and the following European Countries: Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Depending on the order volume, we will either use express shipping service or standard shipping service. For express shipping we use service providers like DHL Express, UPS or FedEx. For standard shipping we partner up with companies like DB Schenker or Dachser.

What are the shipping policies?

Can I change my delivery address?

How can I track my order?

After your order has left the warehouse, you will receive an email with a link and tracking number. Please follow this link and use the tracking number to track your order.

There is a problem with the delivered goods.