Shipping & Delivery

When will I receive my delivery?

Delivery times depend on the region and the order quantity. The following information refers to regular orders. For bulk orders (for example, orders that require delivery on pallets) it may take a few days longer. Here is an overview:

Orders from the EU

• patchbox.one Systems and Cassettes: Delivery will arrive 3 to 15 days after you place your order.
• All other products: Delivery will arrive 2 to 8 days after you place your order.

 

Orders to the UK

• patchbox.one Systems and Cassettes: Delivery will arrive 7 to 15 days after placing the order.
• All other products: Delivery will arrive 5 to 10 days after placing the order.

IMPORTANT NOTE FOR ORDERS TO THE UK

Shipping costs for European and non-European countries will be calculated and shown at checkout, before completing your order. Please keep in mind that deliveries to non-EU countries might imply customs duties and import taxes. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.

 

Orders to Australia

• patchbox.one Systems and Cassettes: Delivery will arrive 15 to 25 days after placing the order.
• All other products: Delivery will arrive 5 to 10 days after placing the order.

IMPORTANT NOTE FOR ORDERS TO AUSTRALIA

Shipping costs for European and non-European countries will be calculated and shown at checkout, before completing your order. Please keep in mind that deliveries to non-EU countries might imply customs duties and import taxes. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.

 

Which countries do you deliver to?

We currently ship our products to Australia and the following European Countries: Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Please contact sales@patchbox.com if your country is not on the list.

 

How much does shipping cost?

Shipping is free on all orders!

 

Important note for customers from the UK & Australia

If you're located in the UK or Australia and interested in buying our products from our webshop, that's fantastic! To expedite the customs process and ensure a swift delivery of your order, we kindly request that you provide us with your EORI number before your purchase. In case you also require our EORI number, it is ATEOS1000069146. It's important to note that there might be applicable import fees. For any additional inquiries concerning this matter, please don't hesitate to reach out to us at shipping@patchbox.com.

 

What shipping carriers do you use?

Depending on the order volume, we will either use express shipping service or standard shipping service. For express shipping we use service providers like DHL Express, UPS or FedEx. For standard shipping we partner up with companies like DB Schenker or Dachser.

 

What are the shipping policies?

You can find our Shipping Policy here.

 

Can I change my delivery address?

You can still change the delivery address during the processing time. To do so, please send an email to shipping@patchbox.com. Our logistics team will have a look into it and try to change the shipping address. Please consider the fact that it is not possible to change the delivery address after the goods are handed over to the logistics provider. And don’t forget to update your address in your profile for upcoming orders.

 

How can I track my order?

After your order has left the warehouse, you will receive an email with a link and tracking number. Please follow this link and use the tracking number to track your order.

 

There is a problem with the delivered goods.

We are here to help you! Please contact us at support@patchbox.com.