Shipping & Delivery

We deliver your order quickly and safely—no matter where you are. Learn more about our shipping times and methods.

Delivery times depend on the region and the order quantity. The following information refers to regular orders. For bulk orders (for example, orders that require delivery on pallets) it may take a few days longer. Here is an overview:

Orders from the EU

patchbox.one Systems and Cassettes: Delivery will arrive 3 to 15 days after you place your order.

All other products: Delivery will arrive 2 to 8 days after you place your order.

Orders from the UK

patchbox.one Systems and Cassettes: Delivery will arrive 7 to 15 days after placing the order.
All other products: Delivery will arrive 5 to 10 days after placing the order.

IMPORTANT NOTE FOR ORDERS TO THE UK

Shipping costs for European and non European countries will be calculated and shown at checkout, before completing your order. Please keep in mind that deliveries to non-EU countries might imply customs duties and import taxes. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.

Orders to Australia

patchbox.one Systems and Cassettes: Delivery will arrive 15 to 25 days after placing the order.
All other products: Delivery will arrive 5 to 10 days after placing the order.

We currently ship our products to the following Countries: Australia, Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.


Please contact sales@patchbox.com if your country is not on the list.

Shipping costs are calculated based on the total price in the shopping cart.

Depending on the region, different shipping costs may apply. These are divided into three regions: EU (excluding the Åland Islands), United Kingdom; and other European countries outside of the EU (Norway & Iceland) as well as Australia. 

Here you will find a list of the shipping costs in the respective regions:

Shipping Costs: European Union

Price: 1-170€
Shipping costs: 10,90€


Price: 170,01€ - 500€
Shipping costs: 24,90€


Price: 500,01€ - 1000€
Shipping costs: 39,90€


Price: 1000,01€ - 5000€
Shipping costs: 49,90€


Price: +5000,01€
Shipping costs: 59,90€

Shipping Costs: United Kingdom

Price: 1-150£
Shipping costs: 12,90£


Price: 150,01£ - 500£
Shipping costs: 29,90£


Price: 500,01£ - 1000£
Shipping costs: 39,90£


Price: 1000,01£ - 5000£
Shipping costs: 49,90£


Price: +5000,01£
Shipping costs: 59,90£

Shipping Costs: Other EEA Countries

Price: 1-170€
Shipping costs: 15,90€


Price: 170,01€ - 500€
Shipping costs: 36,90€


Price: 500,01€ - 1000€
Shipping costs: 48,90€


Price: 1000,01€ - 5000€
Shipping costs: 59,90€


Price: +5000,01€
Shipping costs: 72,90€

Shipping Costs: Australia

Price: 1-300 AUD
Shipping costs: 49,90 AUD


Price: 300,01 - 1.000 AUD
Shipping costs: 59,90 AUD


Price: 1.000,01 - 2.000 AUD
Shipping costs: 79,90 AUD


Price: 2.000,01€ - 5.000 AUD
Shipping costs: 99,90 AUD


Price: +5.000,01 AUD
Shipping costs: 149,90 AUD

Important note for customers from the UK

If you're located in the UK and interested in buying our products from our webshop, that's fantastic! To expedite the customs process and ensure a swift delivery of your order, we kindly request that you provide us with your EORI number before your purchase. In case you also require our EORI number, it is ATEOS1000069146. It's important to note that there might be applicable import fees. For any additional inquiries concerning this matter, please don't hesitate to reach out to us at shipping@patchbox.com.

Depending on the order volume, we will either use express shipping service or standard shipping service.

For express shipping we use service providers like DHL Express, UPS or FedEx.

For standard shipping we partner up with companies like DB Schenker or Dachser.

You can find our Shipping Policy here.

You can still change the delivery address during the processing time. To do so, please send an email to shipping@patchbox.com. Our logistics team will have a look into it and try to change the shipping address. Please consider the fact that it is not possible to change the delivery address after the goods are handed over to the logistics provider. And don’t forget to update your address in your profile for upcoming orders.

After your order has left the warehouse, you will receive an email with a link and tracking number. Please follow this link and use the tracking number to track your order.

We are here to help you! Please contact us at support@patchbox.com.