Shipping & Delivery to the US

Your selected products will be sold and shipped through our US partner Synergy Micro Solutions.

How long is the processing time for the products?

The processing time for the PATCHBOX is 3 to 8 business days.
The processing time for the Setup.exe and the /dev/mount is 1 to 2 business days.

 

How long does it usually take for a product to arrive?

After the order has been processed, our partner, Synergy Micro Solutions, will hand over your shipment to its logistics partner. Depending on the shipping destination and order volume it takes 3-7 business days for your order to arrive. You can track the shipment with the tracking number that will be provided right after the order has left the warehouse.

 

Where do you deliver to?

Synergy Micro Solutions delivers everywhere within the US - to continental USA as well as Alaska and Hawaii.

 

How much does shipping cost?

Shipping costs are calculated based on the order amount and whether it should be shipped to continental USA or to Alaska/Hawaii. First, we explain the prices of shipping costs for continental USA - below this table you can find the shipping costs for Alaska and Hawaii.

 

Delivery - Continental USA

Order amount	Shipping costs
below $250	$ 13.00
below $750	$ 26.00
below $1,250	$ 43.00
below $1,750	$ 66.00
below $2,250	$ 77.00
below $2,750	$ 94.00
above $3,250	$ 111.00
below $3,750	$ 127.00
below $4,250	$ 144.00
below $4,750	$ 161.00
$5,250 – $9,250	$ 175.00
below $9,750	$ 195.00
above $9,751	FREE

Delivery - Alaska & Hawaii

Order amount	Shipping costs
below $250	$ 55.00
below $500	$ 95.00
below $750	$ 135.00
below $1,000	$ 185.00
below $1,250	$ 246.00
below $1,500	$ 285.00
above $1,750	$ 325.00
below $2,000	$ 350.00
below $2,250	$ 375.00
below $2,500	$ 425.00
below $2,750	$ 475.00
below $3,000	$ 525.00
below $3,250	$ 575.00
above $3,500	$ 625.00
below $3,750	$ 675.00
below $4,000	$ 725.00
below $4,250	$ 775.00
below $4,500	$ 825.00

 

What shipping carriers do you use?

Our partner, Synergy Micro Solutions, uses UPS as service provider for shipment of the PATCHBOX products.

 

How can I track my order?

After your order has left the warehouse, you will receive an email with a link and tracking number. Please follow this link and use the tracking number to track your order.

 

There is a problem with the delivered goods.

Our partner, Synergy Micro Solutions, will gladly help you! Please contact them at sales@sms-us.com.